PayPal Park A-Z

Join us at PayPal Park, the stadium purpose-built for football with some of the steepest raked seating in the league for a great view no matter where you sit. The stadium is just west of the San Jose airport and has a capacity of approximately 18,000. The stadium features a canopy roof and the largest outdoor bar in North America, a 2-acre fan zone and a double-sided video scoreboard, making it one of the greatest fan viewing experiences for any soccer game. The suites and club seats are located at field level, offering outstanding match viewing options.

A-Z Guide

Parking

ADA parking is located within the Audi Lot off Newhall Drive. Those wishing to park within accessible locations must present a valid ADA placard and registration upon arrival.

Seating

Accessible seating options are available throughout all areas and price levels of PayPal Park. To secure tickets in accessible sections, please call 833.GO.BAYFC.

PayPal Park has a no-pet policy. Only certified service animals are allowed in the stadium. Service animals in training are only permitted to enter the stadium upon authorization by PayPal Park operators. Please text 408.909.4625 at least one day before the match to receive authorization for your service animals in training.

The Audi Gate is located inside the Audi Lot, on the closed end of the stadium. This gate may be used by premium ticket holders. This gate is also for ADA use.

All bags and backpacks are prohibited from being brought into the stadium with the following exceptions:

Approved clear bags no larger than 12” x 12” x 6”, including clear backpacks, fanny packs, bags and purses
One-gallon clear plastic zip lock-type bags
Small clutch bags or non-clear fanny packs no larger than 4.5” x 6.5″
Diaper bags accompanied by a child

NOTE: Bags that are not in compliance must be returned to the patron’s vehicle or can be stored for free at the bag check trailer located outside the Main Gate on Earthquakes Way. All bags are subject to search upon entry.

The Bay FC App is your mobile companion when visiting PayPal Park. The app allows you to access and manage your mobile tickets, explore PayPal Park with a comprehensive stadium guide, and access exclusive content to make the most of your Bay FC experience.

The box office is near the Main Gate at PayPal Park and adjacent to Earthquakes Way. The box office is only open on event days, approximately two hours before kick-off. For more information on Bay FC tickets, please call 833.GO.BAYFC.

Children three years and older require a ticket to gain admission to PayPal Park. However, they must sit on the lap of an accompanying adult.

Personal photography is permitted at PayPal Park. Professional and commercial-grade cameras are not allowed. Any audio and/or video recording violates NWSL policies and is not permitted. Guests cannot stand in the aisles or walkways or obstruct others from viewing the game while taking photographs. Photographic support tools (such as tripods, professional lenses longer than 8 in., etc.) are not permitted into the stadium.

Coal disposal bins are available for all fans tailgating in the Tailgate Lot.

Elevators behind sections 107 and 122 provide access to the top level of the stadium. Wheelchair lifts at sections 114 and 132 provide access to accessible seating at the front of those sections.

The listed behaviors are prohibited based on safety, and violations will be subject to sanctions. Bay FC may also sanction a supporter group for Fan Code of Conduct violations.

The following is NOT ALLOWED:

Behavior that is unruly, disruptive, threatening, or violent in nature, including verbal or physical harassment of match officials, players, staff, or fans
Illegal conduct
Causing significant property damage
Displaying signs, symbols, or images for commercial purposes or for electioneering, campaigning or advocating for or against any candidate, political party, legislative issue, or government action
Using (including on any sign or other visible representation) political, threatening, abusive, insulting, offensive language and/or gestures, including racist, homophobic, xenophobic, sexist or otherwise inappropriate language behavior
Note: Threatening and/or abusive behavior directed towards other fans, players, officials or staff members will be subject to sanctions even if done outside the time of a Bay FC event (including on social media)
Entering or attempting to enter the field, the field track, the tunnel or any otherwise restricted area
Possession or use of an unauthorized pyrotechnic device, smoke or firework, or attempting to introduce one inside the venue
Throwing any objects onto the field (including streamers)
Failing to follow directions from venue staff regarding compliance with the Fan Code of Conduct, stadium policies and emergency procedures
Declining to promptly return a ball that enters the stands
Making unauthorized transmissions or play-by-play accounts of the match
Any behavior that otherwise targets other fans or interferes with other fans’ enjoyment of the game
Inappropriate consumption of alcoholic beverages, which includes purchasing for, possession of, or consumption by a minor

For more information on FanFest, visit our FanFest page.

Family restrooms are located behind Sections 103, 111, 115 and 126. There is also a Mamava Pod behind Section 126 for nursing. Text 408.909.4625 for the access code.

Only authorized personnel with proper credentials will be permitted onto the field before, during or after Bay FC matches. Any unauthorized person entering the field will be removed and subject to arrest and loss of Bay FC ticket privilege.

A First Aid Station, located in FanFest near section 134, is available during all games to provide care to guests for minor medical needs.

Visit our Matchday page on the week of the match for a list of food trucks available at our upcoming home match.

Stadium gates will open 90 minutes before kickoff for weeknight matches (Mon-Fri) and two hours before kickoff for weekend matches (Sat & Sun).

Fans with questions or experiencing an issue during a match are advised to text Guest Services at 408.909.4625. They may also visit Guest Services, located on the concourse behind Section 101.

Please contact 408.909.4625 (text/voicemail) to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please go to Guest Services, located under Section 101, for further assistance.

There is a Mamava Pod located behind Section 126. Text 408.909.4625 for the access code.

Fans may bring one 1- Liter/32 oz. or smaller factory-sealed plastic water bottle OR one plastic, clear and empty reusable water bottle per person. Glass and metal bottles are prohibited.
Only SMALL individual snacks in clear plastic bags are allowed in the stadium, in addition to medically necessary food items.
Special exceptions for small children or individuals with specific allergies or dietary restrictions will be made. Please text Guest Experience at 408.909.4625 for more information.
NO large outside food items (hoagies, fast food, bags of chips, etc.).
NO coolers allowed.

Visit our Getting to PayPal Park page for more information.

One 1- Liter/32 oz. or smaller factory-sealed plastic water bottle per person
One plastic, clear and empty reusable water bottle
Medically needed food items
Tablets/Laptops (must turn on for security check)
Deflated soccer balls

Outside food or beverages unless specifically authorized by the venue
Weapons of any kind
Bags larger than approved 12″ x 12″ x 6″ clear bags
Professional camera equipment, including but not limited to tripods, battery packs, and large commercial video cameras
Remote-controlled aircraft or unmanned aircraft systems (drones)
Strollers, car seats and bassinets
Umbrellas
Selfie Sticks
Metal or glass water bottles
Glass or plastic food containers
Incendiary devices (e.g., fireworks, smoke bombs, ares, etc.) per Health and Safety Code 12677 and punishable by a fine up to $1000, 6 months in jail, or both
Streamers and confetti
Seat covers of any kind
Illegal substances, drugs, or chemicals of any kind
Poles and staff of any kind, including but not limited to metal, plastic, or wood (except pre-approved items in designated supporter sections)
Drums, noisemakers, plastic horns, air horns, whistles or musical instruments of any kind (except in designated supporters sections and approved by Stadium Operations)
Frisbees or inflated balls of any kind
Skateboards and hoverboards
Aerosol cans (e.g., hairspray, silly string, etc.)
Animals (except approved service dogs)
Missiles or objects that can be used as a projectile
Laser pointers
Signs, banners, or flags larger than 3’ x 5’
Any item Management considers inappropriate, offensive, or potentially hazardous

*Except in designated supporter sections and approved by Stadium Operations, No items may be displayed in a manner that may obstruct the view of other guests or create a safety hazard for others as determined by stadium operations staff. The use of confetti as an expression of celebration is not prohibited but will be kept under review.

There are no re-entry privileges at PayPal Park. However, in the event of an emergency, guests should contact a gate supervisor, who will permit a guest to re-enter the stadium at the same gate. Guests who leave the stadium at any time without authorization of a gate supervisor will not be permitted to re-enter.

Smoking is strictly prohibited at PayPal Park. Offenders will be ejected from the stadium grounds.

Strollers are not permitted inside PayPal Park. They can be stored for free at the bag check trailer located outside the Main Gate on Earthquakes Way.

Supporter groups are organized fan groups dedicated to standing/cheering throughout the entire match. Bay FC Supporters Groups stand in Sections 117 and 118. Visiting Supporters are at the top of Section 134. Learn more about Bay FC’s officially recognized Supporter Groups: Bridge Brigade and the Big Poppies.

Tailgating is defined as the use of any item (including tables, chairs, free-standing canopies or umbrellas, awnings attached to recreational vehicles, coolers, barbeques, grills, games, generators, television, sound system, food or drink, food or drink preparation or serving equipment or other items as identified by the operator) for the purpose of an outdoor gathering by one or more people before, during or after a scheduled event.

Tailgating is permitted in the Tailgate Lot only.
Tailgating cannot impede vehicle or foot traffic.
Tailgating is limited to the area directly in front of or behind your vehicle only.
Empty spaces may not be reserved or used for tailgating.

Guest Services staff is available to provide complimentary use of a wheelchair for guests who need assistance getting to their seats. Ask a staff member at any gate or text 408.909.4625 and a staff member will meet you with a wheelchair.

Free Wi-Fi is available for all fans at PayPal Park. Connect to the network “GoQuakes” to use the Wi-Fi.